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The Resource Center for Customer Service Professionals Calendar of Events

February

3-4 Achieving Efficiencies Through Help Desk Performance Metrics Colorado Springs, CO
4-5 Help Desk Manager Certification Training Washington, DC
4-5 Effective Leadership and Strategy for Senior Call Center Managers San Francisco, CA
5 Advanced Telecommunications Orlando, FL
5-7 Call Center Manager Certification Training Chicago, IL
6-7 Help Desk Professional Certification Training Washington, DC
10-12 Project Management for IT Professionals Atlanta, GA
10-12 Project Management for IT Professionals Dallas, TX
11 Advanced Telecommunications Tampa, FL
11-12 Help Desk Manager Certification Training Weehawken, NJ
11-12 Essential Skills for Effective Incoming Call Center Management Portland, OR
11-12 Monitoring & Coaching for Call Center Performance Houston, TX
11-14 Charting a Course to World Class Contact Center Performance Phoenix, AZ
12-14 Voice Over IP (VOIP) Washington, DC
12-14 Help Desk Director Certification Training Chicago, IL
13-14 Help Desk Professional Certification Training Weehawken, NJ
17 IP-PBX RFP: Who Can Deliver the Goods? Washington, DC
18-19 Help Desk Professional Certification Training Atlanta, GA
18-19 Help Desk Essentials Atlanta, GA
18-19 Help Desk Manager Certification Training Atlanta, GA
18-19 Help Desk Director Certification Training Atlanta, GA
18-19 Field Support Technician Certification Training Atlanta, GA
18-19 Knowledge Management Training & Certification Atlanta, GA
19 Advanced Telecommunications Philadelphia, PA
25-26 Help Desk Manager Certification Training Phoenix, AZ
25-26 Essential Skills for Effective Incoming Call Center Management Louisville, KY
25-26 Understanding & Applying Today's Call Center Technologies Tampa, FL
26-27 Field Support Technician Certification Training Washington, DC
26-27 Achieving High Performance at the Help Desk Through Effective Leadership Miami, FL
27 Advanced Telecommunications New York, NY
27-28 Fundamentals of Internet & Data Networking San Francisco, CA
27-28 Help Desk Professional Certification Training Phoenix, AZ

 

March

3-4 Integrating Technology Into the Call Center Greenville, SC
3-4 Help Desk Manager Certification Training Irvine, CA
4-5 Customer Satisfaction Research, Measurement, & Reporting New York, NY
4-5 Understanding Telecommunications Chicago, IL
5-6 Field Support Technician Certification Training New York, NY
5-6 Essential Skills for Effective Incoming Call Center Management Miami, FL
5-7 Managing Call Center Operations Orlando, FL
5-7 Help Desk Director Certification Training Irvine, CA
26 Advanced Telecommunications Chicago, IL
6-7 Analysis & Interpretation of Customer Satisfaction Data New York, NY
8-9 Help Desk Professional Certification Training New York, NY
10 CRM Strategies Las Vegas, NV
10-11 Understanding Telecommunications Los Angeles, CA
11-12 Help Desk Manager Certification Training Philadelphia, PA
11-13 Call Center Metrics, Data Analysis, and Reporting Las Vegas, NV
12 Advanced Telecommunications Los Angeles, CA
12-14 Help Desk Director Certification Training New York, NY
13-14 Help Desk Professional Certification Training Orlando, FL
13-14 Help Desk Professional Certification Training Philadelphia, PA
16-17 Customer Support Specialist Skills Las Vegas, NV
17 Advanced Help Desk Performance Metrics Las Vegas, NV
17 Knowledge Management for Practitioners Las Vegas, NV
17-18 Help Desk Professional Certification Training Bloomington, MN
17-18 Help Desk Manager Certification Training Denver, CO
18-19 Help Desk Manager Certification Training Chicago, IL
18-19 Monitoring & Coaching for Call Center Performance Miami, FL
18-21 Charting a Course to World Class Contact Center Performance San Francisco, CA
19-21 Help Desk Director Certification Training Denver, CO
20-21 Help Desk Professional Certification Training Chicago, IL
20-21 Field Support Technician Certification Training Kent, WA
24-25 How to Design & Re-Engineer Your Call Center Greenville, SC
24-25 Understanding Telecommunications Charlotte, NC
24-26 Improving the Effectiveness of Interactive Voice Response (IVR) Orlando, FL
25-26 Fundamentals of Internet & Data Networking Chicago, IL
25-26 Help Desk Manager Certification Training Boston, MA
25-26 Help Desk Manager Certification Training Houston, TX
25-26 Applied Ergonomics for Call Centers Irvine, CA
25-26 Essential Skills for Effective Incoming Call Center Management Phoenix, AZ
25-26 Essential Skills for Effective Incoming Call Center Management Vancouver, Canada
25-26 Effective Leadership and Strategy for Senior Call Center Managers Washington, DC
25-27 Designing Effective Customer Satisfaction Questionnaires Los Angeles, CA
26 Advanced Telecommunications Charlotte, NC
26-27 Help Desk Professional Certification Training New York, NY
26-28 Managing Call Center Operations San Diego, CA
27-28 Help Desk Professional Certification Training Houston, TX

 

April

3-4 Help Desk Professional Certification Training Dallas, TX
7-8 Understanding Telecommunications San Francisco, CA
8-9 Essential Skills for Effective Incoming Call Center Management Sacramento, CA
9 Advanced Telecommunications San Francisco, CA
9-11 Call Center Manager Certification Training Washington, DC
10-11 Fundamentals of Internet & Data Networking New York, NY
15-18 Charting a Course to World Class Contact Center Performance Chicago, IL
16-17 Monitoring & Coaching for Call Center Performance Chicago, IL
16-18 Managing Call Center Operations New Orleans, LA
16-18 Help Desk Director Certification Training Houston, TX
21-22 Call Center Management Greenville, SC
22-23 Understanding Telecommunications New York, NY
22-23 Understanding & Applying Today's Call Center Technologies Denver, CO
23-24 Achieving High Performance at the Help Desk Through Effective Leadership Washington, DC
23-24 Essential Skills for Effective Incoming Call Center Management Boston, MA
23-25 Help Desk Director Certification Training Minneapolis, MN
24 Advanced Telecommunications New York, NY
29-30 Field Support Technician Certification Training Minneapolis, MN
29-30 Essential Skills for Effective Incoming Call Center Management Dallas, TX
30-1 Field Support Technician Certification Training New York, NY

 

May

1-2 Help Desk Manager Certification Training Bloomington, MN
5-6 Essential Skills for Effective Incoming Call Centre Management Melbourne, Australia
7-9 Managing Call Center Operations Washington, DC
7-9 Help Desk Director Certification Training Washington, DC
7-9 Call Center Manager Certification Training Omaha, NE
8-9 Help Desk Professional Certification Training Madison, WI
8-9 Monitoring & Coaching for Call Centre Performance Melbourne, Australia
12-13 Essential Skills for Effective Incoming Call Centre Management Sydney, Australia
13-14 Help Desk Professional Certification Training New York, NY
13-14 Help Desk Manager Certification Training Charlotte, NC
13-16 Charting a Course to World Class Contact Center Performance Orlando, FL
14-16 Help Desk Director Certification Training Boston, MA
15-16 Help Desk Professional Certification Training Charlotte, NC
15-16 Help Desk Manager Certification Training New York, NY
15-16 Monitoring & Coaching for Call Centre Performance Sydney, Australia
19-20 Call Center Training Systems Greenville, SC
19-20 Essential Skills for Effective Incoming Call Centre Management Brisbane, Australia
20-21 Help Desk Manager Certification Training Orlando, FL
20-21 Effective Leadership and Strategy for Senior Call Center Managers Phoenix, AZ
21-22 Essential Skills for Effective Incoming Call Centre Management Birmingham, England
21-23 Call Center Manager Certification Training Dallas, TX
22-23 Help Desk Professional Certification Training Orlando, FL
28-30 Designing Effective Customer Satisfaction Questionnaires Cincinnati, OH
28-30 Managing Call Center Operations Chicago, IL

 

June

2-3 Call Center Cost Management Greenville, SC
2-4 Improving the Effectiveness of Interactive Voice Response (IVR) Las Vegas, NV
3-5 Help Desk Director Certification Training Atlanta, GA
4-5 Monitoring & Coaching for Call Center Performance Los Angeles, CA
4-6 Call Center Manager Certification Training Palm Beach, FL
10-11 Applied Ergonomics for Call Centers Chicago, IL
17-20 Charting a Course to World Class Contact Center Performance San Diego, CA
18-20 Managing Call Center Operations Dallas, TX
18-20 Help Desk Director Certification Training Dallas, TX
19-20 Help Desk Professional Certification Training Milwaukee, WI
24-25 Help Desk Manager Certification Training Atlanta, GA
25-26 Field Support Technician Certification Training New York, NY
25-26 Achieving High Performance at the Help Desk Through Effective Leadership Chicago, IL
25-26 Developing & Maintaining Effective Service Level Management Chicago, IL
26-27 Help Desk Professional Certification Training Atlanta, GA

 

July

9-10 Help Desk Professional Certification Training New York, NY
9-11 Managing Call Center Operations Atlanta, GA
9-11 Help Desk Director Certification Training Chicago, IL
9-11 Call Center Manager Certification Training Phoenix, AZ
14-15 Call Center Cost Management Las Vegas, NV
16-17 How to Design & Re-Engineer Your Call Center Las Vegas, NV
23-25 Call Center Manager Certification Training Atlanta, GA
27-28 Help Desk Director Certification Training Las Vegas, NV
27-28 Field Support Technician Certification Training Las Vegas, NV
27-28 Call Center Manager Certification Training Las Vegas, NV
27-28 Knowledge Management Training & Certification Las Vegas, NV
31-1 Help Desk Director Certification Training Las Vegas, NV
31-1 Field Support Technician Certification Training Las Vegas, NV
31-1 Call Center Manager Certification Training Las Vegas, NV
31-1 Knowledge Management Training & Certification Las Vegas, NV

 

August

4-5 Essential Skills for Effective Incoming Call Centre Management Melbourne, Australia
5-7 Designing Effective Customer Satisfaction Questionnaires Chicago, IL
6-8 Managing Call Center Operations Irvine, CA
7-8 Monitoring & Coaching for Call Centre Performance Melbourne, Australia
7-9 Managing Call Center Operations Calgary, Canada
11-12 Essential Skills for Effective Incoming Call Centre Management Sydney, Australia
12-13 Customer Satisfaction Research, Measurement, & Reporting Chicago, IL
12-15 Charting a Course to World Class Contact Center Performance Santa Maria, CA
13-14 Field Support Technician Certification Training New York, NY
14-15 Analysis & Interpretation of Customer Satisfaction Data Chicago, IL
14-15 Monitoring & Coaching for Call Centre Performance Sydney, Australia
19-20 Help Desk Manager Certification Training Chicago, IL
20-22 Help Desk Director Certification Training New York, NY
26-27 Help Desk Manager Certification Training Dallas, TX

Calendar copyright © 2003 Resource Center for Customer Service Professionals
To submit your event, or to post this entire calendar on your own website,
visit http://www.the-resource-center.com/programs/programs.htm

 


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