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At World Desk Pro
we are proud of our 100% customer success rate.
We invest significant effort into making sure we
are the right fit for every customer who selects
our solution. Our culture is not "win at all
cost" but consultative in nature; focused
on making each and every customer successful.
You will immediately recognize that you are
working with an organization that understands
this industry and the requirements of our
clients.
To this end we offer
free demonstration accounts on our server so
prospective customers can test drive our
solution in their own environment prior to
making a commitment. Demonstration
accounts can be set up in five minutes and
provide robust functionality. Anyone who
has ever purchased enterprise software will
appreciate the savings in time and energy this
selection methodology allows. This
modified sales process saves your organization
and ours significant time and money and allows
us to provide superior software and service at a
very reasonable price. A recent customer
told us it was "Refreshing" to select
software this way. As usual, our customers
best tell the story.
Customer Quote:
"We do a
good job of benchmarking our ability to support our
customers. What we discovered with the new web based support
solution from World Desk Pro was truly revealing
·
Customer satisfaction improved - 22%
·
Improved responsiveness - 31%
·
Improved customer service level - 41%
·
Lowed support costs - 33%
·
Increased customer retention - 32%
·
Improved knowledge sharing with customers - 76%
·
Increased staff productivity - 38%
The
results speak for themselves, and our customers appreciate
the improvement"
Customer
Quote:
“The
worlddeskpro solution was definitely the right choice for us
and has provided immediate ROI by allowing us to better
service our customers while optimizing the effectiveness of
our support staff. My team loves Worlddeskpro because it’s
fast and easy and it eliminates paperwork, allowing our
support staff to spend their time on revenue generating
activity.”
Customer
Quote:
"World Desk Pro was selected to provide
customers a quick and easy method of
requesting service as well as provide
technicians visibility into customer support
issues on a real time-basis. We required
that the entire solution be web based for
fast and easy access for both customers and
technicians, even from remote locations."
Customer
Quote:
"Customer Service is very important to us.
With World Desk Pro we were able to increase
the velocity at which our support
organization operates to solve problems for
our customers"
Customer
Quote:
"The World Desk Pro solution has shown real
ROI by allowing us to better serve our
customers while optimizing the effectiveness
of our support staff. We have put the
infrastructure in place to be
ultra-responsive to customer needs and our
customers appreciate the service.
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