At World Desk Pro we
are proud of our 100% customer success rate. We
invest significant effort into making sure we are the
right fit for every customer who selects our solution.
Our culture is not "win at all cost" but one where we
focus on ensuring that each and every customer is
successful.
We have developed a
very elegant casual user interface that empowers service
requesters to submit requests via the internet.
Additional functionality includes the ability to review
previously solved tickets and frequently asked questions
as well as an easily searchable knowledge base of
solutions. All of this functionality is provided in
an easy to use format that requires no training. We
can quickly customize this interface to match your native
web presence providing your customers with a robust
support solution that looks and feels like your existing
website.
Customer Demonstration
Interfaces (live software...touch and feel)
World Desk Pro
Generic Casual User Interface
Custom Developed Solutions
Pfizer
NetTech Consultants, Inc.
Press Releases
Clicklogistics
Selects Web Based Customer Support Solution
MySherpa goes
Live with Web Based Customer Support from World Desk Pro
Georgia
Department of Natural Resources goes Live with Web Based
Help Desk
Spectrum
Telecommunications provides web based Global Support
Customer Quotes:
"We do a
good job of benchmarking our ability to support our
customers. What we discovered with the new web based support
solution from World Desk Pro was truly revealing
·
Customer satisfaction improved - 22%
·
Improved responsiveness - 31%
·
Improved customer service level - 41%
·
Lowed support costs - 33%
·
Increased customer retention - 32%
·
Improved knowledge sharing with customers - 76%
·
Increased staff productivity - 38%
The
results speak for themselves, and our customers appreciate
the improvement"
Customer
Quotes:
“The
worlddeskpro solution was definitely the right choice for us
and has provided immediate ROI by allowing us to better
service our customers while optimizing the effectiveness of
our support staff. My team loves Worlddeskpro because it’s
fast and easy and it eliminates paperwork, allowing our
support staff to spend their time on revenue generating
activity.”
Customer
Quotes:
"World Desk Pro was selected to provide
customers a quick and easy method of
requesting service as well as provide
technicians visibility into customer support
issues on a real time-basis. We required
that the entire solution be web based for
fast and easy access for both customers and
technicians, even from remote locations."
Customer
Quotes:
"Our customers
are receiving faster, better service, our technicians are happier and we saw a great
reduction in cost of services immediately."
Customer
Quotes:
"Customer Service is very important to us.
With World Desk Pro we were able to increase
the velocity at which our support
organization operates to solve problems for
our customers"
Customer
Quotes:
"What was
amazing to me was how fast we were up and running. Using the demo account we showed
the product to our technicians and they loved it. This was the only training they
had on the product. We opened our account and we were in production the next
day."
Customer
Quotes:
"We have been in
the outsourced services business for a long time. We have been using automation
tools for fifteen years and have been through several different products and several
generations and improvements along the way. The World Desk Pro Solution, the
Methodology, the whole business model, is superior to anything else available today."
Customer
Quotes:
"We have looked
at everything out there, from high seven figure solutions to shareware and everything in
between and we selected World Desk Pro as our automation platform. We were sold on
the product, but what really convinced us was the fact that we could be up and running in
a day with no training, and no implementation costs."
Customer
Quotes:
"The World Desk Pro solution has shown real
ROI by allowing us to better serve our
customers while optimizing the effectiveness
of our support staff. We have put the
infrastructure in place to be
ultra-responsive to customer needs and our
customers appreciate the service.
Customer
Quotes:
"We had a hard
time getting approval for a capital purchase for a software application and the associated
services. We also had a hard time getting resources from our IT Department to
support the application. By going with World Desk Pro and their ASP model we were
able to acquire the automation we needed at a far more reasonable cost and we did it
without any internal IT support."
©Copyright 2008 WorldDeskPro.com. All rights reserved.
If you require additional information, contact us at
Info@WorldDeskPro.com.
