World Desk Pro Press Release

Press Release

MySherpa goes Live with Web Based Customer Support Solution from World Desk Pro

Los Angeles (PR Newswire) May 10, 2002 – MySherpa went live last week with web based customer support from World Desk Pro (www.worlddeskpro.com).

MySherpa required a customer support solution that allowed customers a quick and easy method of requesting service as well as a tool for sharing MySherpa knowledge. World Desk Pro was selected to provide this capability as well as provide MySherpa Technicians visibility into customer support issues on a real time basis. The whole solution had to be web based for fast and easy access for both customers and technicians.

“Customer Service is everything for us. With World Desk Pro we were able to increase responsiveness to solve client technology problems faster.” Said Greg Gurev, President of MySherpa. “World Desk Pro helps us exceed customer expectation by allowing our clients to have a real time view of their repair status. We have put the infrastructure in place to be ultra-responsive to customer needs and our customers appreciate the service. Our metrics speak for themselves”

· Customer satisfaction improved - 15%

· Improved responsiveness - 35%

· Improved customer service level - 20%

· Lowed support costs - 15%

“It has been a great experience working with MySherpa. MySherpa is providing significant value to their customers and we are honored to be part of their solution.” Said Butch Reed, President of World Desk Pro. “The speed and flexibility of the application framework and our rapid provisioning capabilities help us deliver a robust solution on time and on budget.”

World Desk Pro develops, sells and supports a web based customer support solution that radically reduces the barriers to entry for customer relationship management and allows organizations to better serve their customers. Secure accounts are deployed in less than 24 hours allowing customers to rapidly achieve total automation via a simple optimized web browser interface.

MySherpa provides Expert Technicians at Reasonable Rates to assess problem situations quickly and apply years of technological knowledge to solve hardware, software, security and networking challenges. We take the burden off our customers and get them back on track.

Take the test drive at www.worlddeskpro.com. For more information email us at info@Worlddeskpro.com or visit us online at www.worlddeskpro.com.

Butch Reed, World Desk Pro, 310.658.0922