Press Release
Georgia
Department of Natural Resources goes Live with Web Based
Help Desk Solution from World Desk Pro
Los Angeles (PR Newswire) Dec. 26, 2001 - Georgia Department
of Natural Resources (GDNR) went live last week with web
based help desk software from World Desk Pro (www.worlddeskpro.com).
GDNR required a solution that among other things was web
based and easy enough to use that they would not have to
train the support staff but robust enough to support their
1500+ requesters generating significant call volume. GDNR
went from purchase order to production with worlddeskpro
in under two weeks.
“The worlddeskpro solution was definitely the right choice
for us and has provided immediate ROI by allowing us to
better service our customers while optimizing the
effectiveness of our support staff.” Said Maurice Patton
and Richie Golden, Computer Support Managers for GDNR.
“My team loves Worlddeskpro because it’s fast and easy and
it eliminates paperwork, allowing our support staff to
spend their time on revenue generating activity.”
“We are thrilled to be working with the Georgia Department of
Natural Resources. Organizations that operate in a
demanding real time environment like the Georgia
Department of Natural Resources are a perfect fit for the
worlddeskpro help desk solution.” Said Butch Reed,
President of World Desk Pro. “The speed and flexibility
of the application framework and the rapid provisioning
and deployment capabilities help us deliver a robust
solution at a reasonable price and in a timely fashion.”
World Desk Pro develops sells and supports a web based Help
Desk, Call Center, Work Management, Dispatch Solution of
the same name that radically reduces the barriers to entry
for automation of Infrastructure Service Delivery. Secure
accounts are setup in less than 24 hours. Custom
interfaces, workflows and data migration is accomplished
in a matter of days allowing customers to achieve total
automation via a simple optimized web browser interface in
a short period of time. www.worlddeskpro.com
The Georgia Department of Natural Resources is responsible
for the state's air, soil, and water; all game species of
animals, birds, and fish; all non-game species of animals,
birds and fish; all plants, whether common, endangered or
protected; and every cultural, historic or recreational
resource within the state. www.dnr.state.ga.us
Take the test drive at www.worlddeskpro.com. For more
information email us info@Worlddeskpro.com or visit us
online at www.worlddeskpro.com. Butch Reed, World Desk
Pro, 310.658.0922,
info@Worlddeskpro.com
©Copyright 2008 WorldDeskPro.com. All rights reserved.
If you require additional information, contact us at
Info@WorldDeskPro.com.
