World Desk Pro Press Release

Press Release

Clicklogistics Selects Web Based Customer Support Solution from World Desk Pro

Los Angeles (PR Newswire) April 24, 2001 – Clicklogistics, a leading provider of logistics technology and management services, announced today that it went live with web based customer support technology from World Desk Pro.

Clicklogistics hosts a web-native transportation management system (TMS) called Clicklogistics Online. Since its launch in May of 2001, the system has acquired several thousand users from hundreds of companies, making it the hosted TMS with the largest installed base in the country. With this growth, Clicklogistics’ customer service team required a customer support solution that gave their customers a quick and easy method of requesting service, as well as a tool for sharing Clicklogistics’ knowledge.

World Desk Pro was selected to provide this capability as well as provide Clicklogistics’ technicians visibility into customer support issues on a real time-basis. Clicklogistics required that the entire solution be web based for fast and easy access for both customers and technicians, even from remote locations.

“Customer Service is very important to us. With World Desk Pro we were able to increase the velocity at which our support organization operates to solve problems for our customers,” said Mark Polichnowski, director of customer service for Clicklogistics.

“The World Desk Pro solution has shown real ROI by allowing us to better serve our customers while optimizing the effectiveness of our support staff. We have put the infrastructure in place to be ultra-responsive to customer needs and our customers appreciate the service.

“It has been a great experience working with Clicklogistics. Being selected by a world class company like Clicklogistics is a great honor,” said Butch Reed, President of World Desk Pro. “The flexibility of our application framework helps us deliver a robust solution on time and on budget.”

About World Desk Pro

World Desk Pro delivers a web based customer support solution that radically reduces the barriers to entry for automation of customer service. Secure accounts are setup in less than one day allowing customers to achieve total automation via a simple optimized web browser interface. Visit us online at www.worlddeskpro.com. For more information, email info@Worlddeskpro.com or contact Butch Reed at 310.658.0922.

About Clicklogistics, Inc.

Clicklogistics, Inc. gives shippers a better way to do business by allowing them to choose the precise combination of affordable logistics technology and professional logistics management services that meets their unique needs. Whether customers want to outsource some or all of their transportation management activities or need a powerful transportation management system to support in-house logistics teams, Clicklogistics has the solution. The company’s services include Clicklogistics Online, logistics outsourcing services, logistics consulting, and spot transportation management.

Clicklogistics, Inc. is a privately held company headquartered in Boston, MA. To learn more about Clicklogistics, visit www.clicklogistics.com. To speak with a Clicklogistics sales representative, call 866-254-2556 (866-Clicklogistics.).