Press Release
SOURCE: World Desk Pro
Spectrum Telecom
Services goes Live with Web Based Customer Support from
World Desk Pro.
Los Angeles Jan
6, 2003 – World Desk Pro
a leading provider of customer support software announced
today that Spectrum Telecom Services, a leading provider
of construction and support services to the telecom
industry deployed world desk pro customer support software
worldwide. Spectrum Telecom is using World Desk Pro to
deliver a higher level of service while driving down the
total cost of customer support through greater
productivity and reduced costs.
Spectrum
Telecom required a customer support solution that provided
customers worldwide with a quick and easy method of
requesting service as well as a tool for dispatching
remote technicians to resolve service issues across the
distributed infrastructure of the telecom industry. “When
one of our customers has a service interruption our goal
is to identify and resolve the issue as fast as
possible”. Said Russell Franks, Director of Spectrum
Telecom. “The dispatch capabilities of worlddeskpro allow
us to get a technician onsite in the shortest time
possible and get our customers back into service and
generating revenue”. World Desk Pro was selected to
provide this capability as well as provide customers
secure visibility into their critical support issues on a
real time basis. The whole solution had to be web based
for fast and easy access for customers, technicians, and
management.
“It has been a
great experience working with Spectrum Telecom. Spectrum
is a world class organization and we are honored to be
part of their solution.” Said Butch Reed, President of
World Desk Pro. “The speed and flexibility of our
application framework and our rapid provisioning
capabilities help us deliver a robust solution on time and
on budget.”
Spectrum
provides the international telecommunications
(wired/wireless), Internet and data industries with
professional and cost-effective solutions to support
facility, network construction, operations and maintenance
needs. For more information visit us online at www.spectrum-tele.com
Russ Franks,
Spectrum Telecom, +44-1-622-715600
World Desk Pro
develops, sells and supports a web based issue tracking
solution that allows organizations to better serve their
customers. Secure accounts are deployed in less than 24
hours allowing customers to rapidly achieve total
automation via a simple optimized web browser interface.
Take the test drive at www.worlddeskpro.com. For more
information email us at info@Worlddeskpro.com or visit
us online at www.worlddeskpro.com.
Butch Reed, World Desk Pro,
310.658.0922
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