Why use Web based Support from World Desk Pro?
How important are your
customers to your business? What did it cost you to develop your
customers? How long did it take to cultivate the relationships that provide
the revenue that fuels the growth of your business? What if a few key
customers decide to become someone else’s customers next quarter? What if
just one customer…your best customer, decides to take their business
elsewhere? Poor customer support
is the number one reason customers stop doing business with a vendor.
World Desk Pro
is a web based customer support solution that allows organizations to
quickly get a world-class web based support strategy into production to
better deliver against customer demands both internal and external to your
organization. Companies use World Desk Pro to differentiate their offering
from competitors to increase margins and sustain growth. With the worlddeskpro framework in place your support organization is transformed
from a cost center to a profit center that has the ability to drive
incremental business through improved customer satisfaction and increased
customer retention.
Customer Quote:
"We do a good job of benchmarking our ability
to support our customers. What we discovered with the new web based support
solution from World Desk Pro was truly revealing
·
Customer satisfaction improved - 22%
·
Improved responsiveness - 31%
·
Improved customer service level - 41%
·
Lowed
support costs - 33%
·
Increased customer retention - 32%
·
Improved knowledge sharing with customers - 76%
·
Increased staff productivity - 38%
The results speak for
themselves, and our customers appreciate the improvement"
Customer Quote:
“The worlddeskpro
solution was definitely the right choice for us and has provided immediate
ROI by allowing us to better service our customers while optimizing the
effectiveness of our support staff. My team loves Worlddeskpro because it’s
fast and easy and it eliminates paperwork, allowing our support staff to
spend their time on revenue generating activity.”
World Desk Pro is based on the latest .NET technology from Microsoft.
Microsoft developed .NET for rapid deployment of robust web based
applications and it sits on top of enterprise level, proven technology,
Microsoft SQL Server, Microsoft IIS, and Microsoft NT. World Desk Pro can
be hosted on our servers in an ASP model or hosted on your own servers.
Both methods have benefits depending on your organizational requirements.
In either case you can have the worlddeskpro solution in production in
one day. The worlddeskpro framework is 100% web based,
revolutionary in ease of use and readily customizable. Provide your
customer value chain with the following advanced functionality tomorrow.
Email Notification:
Worlddeskpro mail notification and dispatch capabilities are available for
requesters, technicians, helpdesk personnel, and system administrators.
Notification when a call is opened, transferred, and closed is available and
all emails are customizable, improving communication within your
organization as well as communication with your customers.
Email notification allows remote and wireless requesters and technicians
improved communication and faster solution times. Email trails can be
logged for tracking purposes and used to analyze help desk practices and
improve performance.
Email notification empowers:
Pagers can be used as a remote dispatch tool, saving technicians the travel
time to and from computer workstations and allowing them to focus on revenue
generating activities.
Asset Management:
Asset management allows your organization to track not only purchase cost of
your assets but also total cost of ownership for your mission critical
assets. Track cost, location, usage, and maintenance to improve:
-
Asset utilization
-
Employee productivity
-
Customer satisfaction
Asset management from worlddeskpro allows you to put business processes in
place to automate and optimize the management of your organizations assets.
Worlddeskpro’s web based, easy-to-use, asset repository enables real world
asset management so your organization can improve productivity while
reducing cost.
Knowledge Management:
Worlddeskpro knowledge management allows your technicians and casual users
to find the right answer to a question while they’re in the process of
solving a problem. Your team is empowered to share solutions to problems
thereby delivering better service at a lower cost. When any team member
develops a solution to a problem it is a one-button push to share that
knowledge with your entire organization, improving the performance of the
entire support team.
Roughly 80 percent of help desk volume is comprised of the top twenty
problems a helpdesk solves. By compiling a small knowledge base a service
organization can dramatically improve their ability to deliver against
customer requests.
Knowledge can also shared with your customer community by way of a
frequently asked questions web page. Anyone with internet access can
quickly find answers to many of their questions on this page, thereby
reducing help desk call volume while making the service organization look
more responsive.
Multiple Access Levels:
Multiple user definitions with multiple levels of access allow worlddeskpro
to be tuned to your organizational requirements.
Different types of users have different requirements. With worlddeskpro
those requirements can be addressed with precisely mapped business process
workflows for different types of users. Current account definitions exist
for:
-
Administrators
-
Help Desk
Technicians
-
Field Technicians
-
Sales
Representatives
-
Casual Users
-
Requesters
With the robust and flexible worlddeskpro framework a custom solution can be
had much quicker and at much lower cost than is available with other older
help desk technology alternatives.
The Challenge is still the
same, but the tools available to you have taken a great leap forward. We
are here to exceed your expectations and make your customer support
initiative an unqualified success.
The Challenge:
The
biggest obstacle to automating the management of an organizations
infrastructure is getting the right automation tool into production.
World Desk Pro reduces the cost, the time, and the organizational resistance
to automation by providing an easy to use, easy to implement, low cost, web
based solution for infrastructure management.
Getting started: Is as easy as 1 - 2 - 3. Open your demonstration account
and take a few minutes and get into production.
-
Familiarize
yourself with the flow between the Automated Work Order, Executive,
Update, and Dispatch Forms by cutting a few demonstration work
orders. Hypertext links allow easy navigation between activities.
-
From the Automated
Work Order Form set up your automated Tasks, Requesters, and
Technicians. Select the "Setup" hyperlink next to the appropriate
category and edit the existing demonstration account information or
add new information.
-
From the Executive
Dashboard you now have instant real-time visibility into the health or
your organizations infrastructure. Select the "Automated" hypertext
and cut work orders as required. Disposition work orders by
selecting the “work order number” hypertext link from the Executive
Dashboard and make any changes required in the "Update" form.
Congratulations! You
have just improved the efficiency of your organization.
World Desk Pro customers
recoup their investment in our solution very quickly and many times over.
We have detailed ROI information on the website but in a nutshell most
organizations see the immediate productivity improvements in their support
staff as the first area of savings.
The biggest savings and
ultimate long term strategic advantage however come from the improvement in
the performance of the organization as a whole due to a higher level of
support being provided to all employees and customers.
World Desk Pro is the
enabling technology behind reduced down time, more productive employees, a
more responsive organization and happier customers, guaranteed.
What you are using on
this website is a small percentage of our technology. We have developed
robust workflows for our customers to precisely support their business
requirements. We can do the same for you with the flexible World Desk Pro
application framework.
We have technicians on
call 24x7 who are ready to help you with your requirements, 310.658.0922,
info@Worlddeskpro.com
“The shortest path
to increased sales is improved customer service”
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If you require additional information, contact us at
Info@WorldDeskPro.com.
